COVID-19 Updates

XO PUPS Adoption Center is Open for Business.

As an essential business, we are keen to serve our community. 

We are committed to protecting the health of our customers, team members, and puppies.

During the time of COVID-19 restrictions, we are dedicated to following the recommendations of health and government officials, especially concerning social distancing. We are committed to providing you with a pleasant experience. 

What to expect from XO PUPS:

WE ARE WEARING PROTECTIVE GEAR

All team members will be wearing masks and we require that you wear them too—for your own health and safety, as well as the safety of others. 

WE ARE PRACTICING SOCIAL DISTANCING

At XO PUPS we do our best to practice social distancing. So we ask you to please stay six feet apart from others. We really appreciate your cooperation.

WE ARE CLEANING FREQUENTLY

In accordance with the CDC’s guidelines, we’re sanitizing all high-touch surfaces with disinfectant frequently. We are extremely careful about the safety and health of our puppies, too. All puppy play areas and private cuddle rooms will be steam cleaned throughout the day and between visits.

WE HAVE CONSTANT FLOW OF AIR

We have installed a Dedicated Outdoor Air System (DOAS) temperature-controlled filter to provide a consistent supply of clean air. The DOAS is also an effective dehumidifier, which helps reduce microbes and the concentration of particles in the air.

WE CHANGED OUR RETURN POLICY

Our return policy has changed during the COVID-19 pandemic, and will be updated as appropriate.  In order to ensure the health and safety of our team members as well as our customers, we are suspending our exchange and return policy and all supplies sales are final.

To ensure that our products and services meet your needs, please contact us at 703.378.7849 with any questions you may have about which products may work best for you. One of our friendly associates can give you more details and a recommendation.

WE ARE LIMITING STORE HOURS

Our hours of operation have temporarily changed to:

Monday-Friday: 12 pm – 8 pm

Saturday: 11 am – 8 pm

Sunday: 12 pm – 8 pm

This allows us extra time to sanitize our store properly.

HEROES DISCOUNT

We appreciate the effort, dedication, and sacrifice of first responders, active duty and everyone on the frontlines. So, we are offering a 20% discount* on their purchases, excluding puppies.

It is our way to show our appreciation and thanks, through helping them find the perfect furry friend.

NEED HELP? JUST ASK.

If you’re not sure about anything or need assistance, don’t hesitate to ask an associate.

* Hereos discount applies to supplies only, and excludes cost of puppy.