My mother-in-law was very satisfied with the purchase of her new baby. Kevin and Alex made the experience very easy and enjoyable. They explained every step and were knowledgeable and professional. Top-notch service!
Thank you Andrea for helping us with our first puppy. She was very helpful and patient with us as we wanted to see multiple different puppies. She was able to answer all of my questions and sent us home with everything we needed so I wouldn’t have to worry about anything but enjoy our new family member. Thank you!
I thought this experience would be pleasant. I got my puppy and she seemed fine. I'm pretty upset right now. My puppy has kennel cough and Giardia. For as much as I paid for her this should not have happened. I am not happy about your facility never and will never return for another puppy or recommend this place to anyone. I wish I'd read ALL the reviews before visiting your facility.
We had a great experience at XO Pups. The customer service was great and the establishment was clean…Andrea helped us through the process. The puppies were well groomed, happy and playful. I would recommend this place if you are interested in getting a puppy!!!
XO PUPS is top notch. The boutique is very clean, staff is professional, and there is not pressure to buy. The selection of puppies is a bit overwhelming if you are “window shopping” but we came with a purpose. They gave us plenty of time to get to know the puppies personality and there is zero pressure to buy. Glad we have a new addition to the family and we recommend XO PUPS if you are looking to expand your family.
We had such a smooth experience. Andrea was very attentive and helped me with all of my questions regarding care of our new addition as well as pricing. The puppies here definitely seem well taken care of!
Just visited and found our new fur baby! I I absolutely love the quality of service we received. Vanessa explained in detail how they care for the puppies and all of home care instructions. I highly recommend XO Pups if your looking for your future fur baby!
Well we added a goldendoodle to our collection. I would recommend this store they seem like they really take care of the animals and most of all they seem like they really care. Very helpful walk us through the process told us everything we needed to know definitely would recommend
I originally posted a 5 star rating to get a free food and water bowl. It's been 7 months since we purchased a puppy with a "clean bill of health". When we brought her home, she was throwing up, lethargic, and not eating. We thought she was just nervous to be coming home but, when we took her to the vet the next day, we were told she has kennel cough, giardia, parasites, and coccidia. The vet warned us that it may even be Faded Puppy Syndrome.When I brought up these concerns to the puppy store, they gave me a phone number to a claim center. They covered the vet bills, but wouldn't provide any further compensation. Force feeding for 2 weeks, missing work, quarantining from our other dog for 4 months, and stay up all night to make sure she's still alive should amount to something. So put it into perspective, I paid $6000. Dumb I know.What's concerning is XO pups showed absolutely no remorse or concern that this occurred. Only after I purchased the puppy did I receive the breeders information. When I looked at the breeders information online, there were a lot of red flags online.BUYER BEWARE. I recommend going straight to the breeders.
Our experience getting our puppy from XO Pups was an amazing experience because of the pleasant staff and professional handing of our questions, paperwork and entire transaction there. We are so happy we have a new member of our family and thanks to Daniel and Vanessa for their expert help!!!
The experience was amazing. Vanessa provided great customer service and explained everything including background on our puppy. The store also provided us with everything we needed to take home our puppy. I highly recommend XO Pups!!
It was an amazing experience! We got great service and the workers really seemed to care about us and the puppies. They have great packages for first time puppy owners and were very helpful with any questions we had! All the puppies are energetic and happy and all seem healthy and well taken care of!
I made an appointment same day, and was greeted by Andrea, the worlds most energetic salesperson. she was amazing! She swiftly assisted me in getting a puppy. The service of this shop is top tier. The manager Daniel walked through the entire process and was very responsive to my questions.Highly recommend!
We are so excited to welcome our new family member Neomi! XO Pups VA offered excellent service and Vanessa was very knowledgeable! They have a great selection and provide you with all you need to make the transition as easy as possible. We highly recommend XO Pups VA. Thank you!
We had a very positive experience with the store staff. They were very friendly and attentive even when it was busy in the store at one point. They answered all of my questions. Only a 4 instead 5 because of the high price, but I know they are competitive with other places & Terra puppy package supplies are so awesome and helpful!!. Overall we are so grateful for their help and convenience of finding our new furry family member!
Amazing store!! My wife and I just bought our first puppy here today. The service was incredible and the store is incredibly clean and beautiful to walk into. The dogs are well taken care of and seem really happy. I would definitely recommend anyone to get their new puppies here! Thanks guys!