XO Pups provided an amazing experience! Although we decided against the dog we initially wanted, the next pup we met was a perfect match—its personality mirrored our daughter’s. They’re bound to grow beautifully together. The team was caring and supportive, making the process smooth and thoughtful. Highly recommend XO Pups for finding the perfect furry companion!
My experience with XO PUPS has been nothing but a nightmare. My pup came with giardia, reverse sneezing, and an ear infection. I am highly suspicious of the check ups on these puppies because if the vets are really checking on them… how are all these issues going undetected? As soon as I got home, I noticed drainage in the ears, reverse sneezing in the mornings, and soft stools. The very next business day, I took her to their linked vet (who nearly gave my pup the wrong vaccinations and called her by the wrong name) and I havent been able to resolve her giardia for over two months despite 4 rounds of medication, and washing all the sheets, bowls, and toys everyday. I would not recommend buying your future puppy from here, as I am now having to pay out of pocket for the treatments and fecal tests (and any future GI issues) since insurances do not cover preexisting conditions. Their customer service line is also not in the slightest bit helpful.
I had an amazing experience at XO pups! The staff was incredibly knowledgeable, friendly, and attentive, making sure I found exactly what I needed for my pet. The store is well-organized, clean, and has a fantastic selection of high-quality products. You can tell they genuinely care about animals and their customers. I’ll definitely be coming back and highly recommend this shop to any pet owners out there. Thank you for the great service!
We had an amazing experience getting our Shiba Inu! From the moment we walked through the door, the staff was incredibly friendly and welcoming. Their customer service was top-notch, and they made the whole process smooth and enjoyable. I felt completely at ease and appreciated from start to finish. Highly recommend!
We just purchased our new puppy for our family. The entire process was seamless and Emma was so helpful. I highly recommend this shop if you are considering a new puppy.
I recently bought a puppy, and the experience was absolutely wonderful. Ema was incredibly kind, knowledgeable, and patient throughout the entire process. She answered all my questions and made sure I felt confident bringing my new puppy home. Her professionalism and genuine care for the puppies truly stand out. I couldn’t be happier with my new furry friend! Highly recommend working with Ema if you’re looking for a puppy.
Bought my first puppy here and the customer service was great! They were very patient and very knowledgeable about every pup. I absolutely love all the puppies, I wanted to take them all home!
Xo pups gets their dogs from cruel Amish puppy mills in Ohio for $600 each and sells them for 4-5k, sometimes even double that. They will not tell you the price of the dog over the phone, you have to go there in person and arrange a play date with specific dog to find out cost. If you visit here you will see all dogs living in tiny windowed spaces.Update after owner’s response**You tell everyone on here with any criticism that their review is “entirely false” ..you just copy and paste all day. I did in fact purchase a puppy from your store years ago, btw. I love him but you guys are overcharging big time. Not sure why I paid $6k to you guys for my pup when you let some people just walk in and take a dog for free like that couple did a few months back. Those thieves have yet to be arrested for that and most likely never will be.**Update: my second response after owner Jeremy’s second response:Please point out specifically what was a false statement in my review. If you call XO pups and ask for the price of any dog that is for sale, will your employees tell the price up front over the phone? What are the measurements of the windowed kennels for each dog? Ranging from approx 2x3ft for smaller pups and approx 3×4 ft for the larger pups. Which breeders do you purchase your dogs from in Ohio? Just because you have a no puppy mill pledge page on your website is not sufficient evidence to the contrary.
I purchased a mini goldendoodle from XO Pups on Friday. Upon taking him to the vet, I found out he has a Giardia parasite antigen. He’s already on 3 different medicines and it hasnt even been a week of having him home. Please please be aware before purchasing your puppy here.Update – the vet and staff at Potomac valley vet hospital in Fairfax are very helpful during this difficult time.
Great selection of puppies and found the French Bulldog of our dreams. The staff is super friendly and very informative. They answered all our questions and we fell in love and bought a Frenchie puppy.
These keep popping up like fungi. First we had Dreamy Puppy. Then My Next Puppy. Now this. Chantilly seems to be ground zero for this type of hideous business. Let me state plainly: No reputable breeders sell their puppies through pet stores. I’ll repeat it. No reputable breeders sell their puppies through pet stores. These are puppy mill puppies. Period. End of story. I have been in purebred dogs over 45 years through family friends/friends. All groups. My own GSD is from a world renowned breeder, and my own sister’s Pekinese is from 2x BIS winner at Westminster David Fitzpatrick. If you want a good purebred dog, don’t go here. They’re liars.
We had a wonderful experience, thanks to Venessa’s exceptional assistance. She was incredibly patient and thorough, taking the time to address all my questions with care. Her professionalism and friendly approach made the process so smooth and pleasant. I truly appreciate her help and dedication—thank you, Venessa!
I walked in with my boyfriend earlier this week to happily extend our family. We were interested in getting our first puppy and so we spoke to a hispanic looking male at the front to get more information. We should’ve walked out immediately after interacting with him, because his attitude wasn’t it. It was still 3 hours, before closing and we were hoping to interact with a puppy we chose to see if we think it’s the best fit for our growing family. He told us from the beginning, that we can look around and choose any puppy to have one on one time with. There was another family in one of the private rooms playing with a puppy. Now we picked a puppy and kindly asked him if we could interact with him. He immediately declined and came up with a BS excuse. Pardon my language, but if you’re trying to get someone’s business, at least have good customer service. He brought up how the puppy we picked was one of the newer ones and that we should pick another dog, because those puppies haven’t had enough interaction time. How do you give me the option to pick any puppy and then deny us and tell us to choose another puppy that we don’t think is the best fit for our family. I told my boyfriend that we are better off leaving and taking our business else where. He was rude and didn’t seem to care at all. If you want to run a business at least have people who are nice, enthusiastic, and willing to help and be friendly. Like at least put on a fake attitude. Later on I brought up my experience to a family member and they have also had a bad experience with the same male who worked at the front. How my family member walked in and asked to interact with a puppy, but declined them because it was an hour before closing. When there were 2 other families in rooms interacting with puppies. Either way im glad they didn’t take my business or money, because we were able to finally get our new puppy for our growing family.
I bought the sweetest puppy from XO Pups. Everything went well. The facility was clean. Brendan was very knowledgeable and professional. I was there on a very busy day; yet, Brendan welcomed customers and gave them attention, while keeping an eye on the dogs. XO has warrantees etc. but I think they do all they can to make sure you get a healthy puppy
Don’t be fooled by pet stores that say they only go to USDA breeders so they’re “reputable”. USDA means little to nothing in the breeding world in regards to responsible and reputable breeding. I reviewed their breeder list. Any breeder/company breeding 5+ different breeds is absolutely a puppy mill. I saw several puppies in this store that did not look 8 weeks old and were likely taken from their mothers early to be shipped and sold to NOVA. Not to mention this store had about 30 small puppies each crammed into tiny cages and left to sit in them all day with people coming in to bang on the glass. It’s was quite disturbing. If you want a purebred go to an actual breeder who can show you the dogs parents, provide the puppies’ vet history and that of the parents and show you the conditions in which they were kept.
I’ve never been the type of person who’s said “if I could leave zero stars I would.” However, there is a first time for everything and this is the time. Buckle down because I’m coming with proof. I bought my chocolate Labrador from XO Pups on 10/13/2024 it is now 10/18/2024 as I’m writing this. Not even a week of having my 4 month old puppy, and he is on FOUR different medications. Doxycycline 100 MG to be taken once a day for two weeks. If you are not aware doxycycline is an antibiotic used to fight infections. In this case, my dog has a cough. Secondly, he is now also taking Drontal Plus 22.7 mg. Which is used to treat about 4 different kind of worms, in my puppies case he has roundworms. The third medication that he has is a flea and tick pill. This pill is to be taken once a month. His eyebrow hair was completely gone. Now I will say the store did tell me this and they provided me with the medication to treat it. It has gotten better and he has hair now. Though they disclosed this to me I still going to mention it. Lastly, my puppy had dry skin. He had to be prescribed a special shampoo to help. This shampoo is to be used twice a week. With puppies it is recommended to only give them a bath twice a month. I’m sure you can figure out why this is concerning to me. Now I have many questions. I have reviewed medical exams and no sign of worms were in this medical exam. Either someone is lying on documents or this place was neglecting this poor puppy for a little over a month? His last health exam was September 9th. I submitted a claim to the warranty establishment, Pet’s Solutions. It’s a 3rd party that they use. I made it perfectly clear that if my puppy does not get compensation for his pain and suffering, and for his neglect he got, I will come with everything I have to make sure XO Pups does not keep running they’re business. I am in contact with attorneys as well. I’m not afraid to take legal action against XO Pups for what my poor puppy is going through. I am going through all my paperwork, all the warranties, very very throughly to make sure this place gets punished to the full extent of the law. This is not right and I will not rest until my puppy gets well and gets the absolute best care he needs to get better.
Bought our very first puppy and it was a good experience we got the cutest little guy, and the starter package came with a lot of goodies that is very helpful. Definitely would recommend xo pups!
We had an excellent experience at XO PUPS. The entire team was very attentive, full of knowledge and information. They were courteous and considerate throughout the time we spent thinking about and learning about the puppy options. We did not feel pressured to make a quick decision, which greatly helped in our decision to get our family’s first puppy. Thank you XO PUPS 🐶
Daniel was super helpful and knowledgeable! We fell in love with our pup as soon as we laid eyes on him and Daniel made our buying process super comfortable and easy. Highly recommend this place!
Great shop, and great customer experience!!! Staff is super friendly and easy to work with. Very informative and welcoming. We highly recommend working with XO pups if you’re looking to add a furry member to your family!
This was the second place we went looking for a new pup. The first place was terrible and we figured we’d give this place a shot. They were great! Very informative and attentive and answered all of our questions without making us feel stupid by any means. The price was a little high, but to be expected at a pet store. What made it a lot easier decision was the package of items that came with our pup. That was a life and time saver, and also helped with any stress about keeping our pup on similar food. The whole experience was great and Alex and Vanessa do a great job.
We are very happy to get this Shih Tzu at XO pups! Vanessa and Alex took time to explain everything very thoroughly. We are very satisfied with the service we experienced at XO Pups. Thanks!!
XO pups takes good care of their dogs and I was a very pleased with the process. The Puppies areas were clean and it seemed the puppies were happy! It was a great experience! Thank you!!
This was our first time walking into XO pups, immediately we were greeted by a clean store and a knowledgeable worker named Alex. We ended up leaving the store and returning 2 times within an hour, Alex was super helpful and kind to us, so much so that a “quick browse at the puppy store” turned into us adding a new member to our new family! Alex has answered every single question we had and gave us more helpful information that we didn’t even think to ask for. And the puppy package is an ABSOLUTE LIFE SAVER, as we weren’t anticipating leaving with a puppy it was an amazing option to have! We left the store with everything we needed, our puppy, and all our questions answered. 100/10 I recommend coming to xo pups for your dog needs! Ask for Alex again he was beyond helpful!
The employee Daniel handled our experience perfectly with excellent customer service despite the busy day. He explained everything very thoroughly and had a great sense of humor which made the purchase experience enjoyable
We got our first puppy from Xo pups. The staff is really helpful and explained all details with patience . The representative is friendly cheerful guy . He answered all our questions regarding puppy medical & family history, health insurance dog training and many more. Really excited with our new addition.Highly recommend this place to get a new dog.
Just got our first puppy at XO Pups!! We had such an amazing experience, and all of the employees were insanely helpful! Daniel is incredible and led us through different training strategies, care for our pup, and the best ways to love him! We could not be more thankful for everything they have done!
Jeremy was so helpful and I couldn’t have had a better experience than what XO Pups provided! He taught us so much about training the puppy and they also give you so much stuff when you buy a puppy. They are affordable as well compared to other places. They provide a warm loving environment for the puppies as well which is refreshing! You definitely won’t be disappointed with XO Pups!
We recently bought a pooshon from XO PUPS and we are so impressed by the great service we received by the staff. Vanessa was incredibly helpful and understanding as we searched for a dog that was right for us. Overall, everyone was kind and ready to answer all our questions. They also let us look at a bunch of dogs so that we could be certain about our decision. We always felt attended to, even when the store was busy. It’s clear that the staff love the dogs and care for them. 100% recommend this place if you’re looking to adopt a dog!
Working with Jeremy over at XO Pups was such a great experience! He explained everything so well and answered all of my questions. I bought my first dog today and super excited!! 10/10 recommend XO Pups and Jeremy there! Great help, great place!
We recently purchased a Maltese puppy from XO Pups and couldn’t be happier. The staff was incredibly welcoming and knowledgeable, providing us with all the information we needed for our new family member. The customer service was outstanding, making the entire process smooth and enjoyable. Our Maltese is healthy, happy, and a perfect addition to our family. XO Pups cares about their animals and customers alike. Highly recommend them for anyone looking to add a puppy to their home. Thank you, XO Pups!
We’ve had a wonderful experience at XO pets. They are welcoming, provide excellent teaching about the puppy supplies they provide with our new puppy. Strongly recommend checking them out!
We had an amazing experience! The customer service was great and the dogs seemed to be well taken care of. We are so happy to have found the right puppy for us.
My mother-in-law was very satisfied with the purchase of her new baby. Kevin and Alex made the experience very easy and enjoyable. They explained every step and were knowledgeable and professional. Top-notch service!
Thank you Andrea for helping us with our first puppy. She was very helpful and patient with us as we wanted to see multiple different puppies. She was able to answer all of my questions and sent us home with everything we needed so I wouldn’t have to worry about anything but enjoy our new family member. Thank you!
We just picked up our Shih Poo! Kevin helped us and was wonderful! He gave us plenty of information and answered all of questions. The puppy is super cute and we love him already!!!
We had a great experience at XO Pups. The customer service was great and the establishment was clean…Andrea helped us through the process. The puppies were well groomed, happy and playful. I would recommend this place if you are interested in getting a puppy!!!
XO PUPS is top notch. The boutique is very clean, staff is professional, and there is not pressure to buy. The selection of puppies is a bit overwhelming if you are “window shopping” but we came with a purpose. They gave us plenty of time to get to know the puppies personality and there is zero pressure to buy. Glad we have a new addition to the family and we recommend XO PUPS if you are looking to expand your family.
We had such a smooth experience. Andrea was very attentive and helped me with all of my questions regarding care of our new addition as well as pricing. The puppies here definitely seem well taken care of!
Just visited and found our new fur baby! I I absolutely love the quality of service we received. Vanessa explained in detail how they care for the puppies and all of home care instructions. I highly recommend XO Pups if your looking for your future fur baby!
Well we added a goldendoodle to our collection. I would recommend this store they seem like they really take care of the animals and most of all they seem like they really care. Very helpful walk us through the process told us everything we needed to know definitely would recommend
Kevin and Daniel were both amazing. They made my experience here amazing and extremely easy. They even stayed late to help me with my new pup!! 100% recommend this place!!!
Our experience getting our puppy from XO Pups was an amazing experience because of the pleasant staff and professional handing of our questions, paperwork and entire transaction there. We are so happy we have a new member of our family and thanks to Daniel and Vanessa for their expert help!!!
The experience was amazing. Vanessa provided great customer service and explained everything including background on our puppy. The store also provided us with everything we needed to take home our puppy. I highly recommend XO Pups!!
It was an amazing experience! We got great service and the workers really seemed to care about us and the puppies. They have great packages for first time puppy owners and were very helpful with any questions we had! All the puppies are energetic and happy and all seem healthy and well taken care of!
I made an appointment same day, and was greeted by Andrea, the worlds most energetic salesperson. she was amazing! She swiftly assisted me in getting a puppy. The service of this shop is top tier. The manager Daniel walked through the entire process and was very responsive to my questions.Highly recommend!
We are so excited to welcome our new family member Neomi! XO Pups VA offered excellent service and Vanessa was very knowledgeable! They have a great selection and provide you with all you need to make the transition as easy as possible. We highly recommend XO Pups VA. Thank you!
We had a very positive experience with the store staff. They were very friendly and attentive even when it was busy in the store at one point. They answered all of my questions. Only a 4 instead 5 because of the high price, but I know they are competitive with other places & Terra puppy package supplies are so awesome and helpful!!. Overall we are so grateful for their help and convenience of finding our new furry family member!
Amazing store!! My wife and I just bought our first puppy here today. The service was incredible and the store is incredibly clean and beautiful to walk into. The dogs are well taken care of and seem really happy. I would definitely recommend anyone to get their new puppies here! Thanks guys!
CCC is a nationwide certification program which establishes rigorous standards for breeders. The CCC’s audit guidelines are the first to comprehensively focus on behavior and physical health of dogs.
