We had an excellent experience at XO PUPS. The entire team was very attentive, full of knowledge and information. They were courteous and considerate throughout the time we spent thinking about and learning about the puppy options. We did not feel pressured to make a quick decision, which greatly helped in our decision to get our family’s first puppy. Thank you XO PUPS 🐶
Daniel was super helpful and knowledgeable! We fell in love with our pup as soon as we laid eyes on him and Daniel made our buying process super comfortable and easy. Highly recommend this place!
Great shop, and great customer experience!!! Staff is super friendly and easy to work with. Very informative and welcoming. We highly recommend working with XO pups if you’re looking to add a furry member to your family!
This was the second place we went looking for a new pup. The first place was terrible and we figured we’d give this place a shot. They were great! Very informative and attentive and answered all of our questions without making us feel stupid by any means. The price was a little high, but to be expected at a pet store. What made it a lot easier decision was the package of items that came with our pup. That was a life and time saver, and also helped with any stress about keeping our pup on similar food. The whole experience was great and Alex and Vanessa do a great job.
We are very happy to get this Shih Tzu at XO pups! Vanessa and Alex took time to explain everything very thoroughly. We are very satisfied with the service we experienced at XO Pups. Thanks!!
XO pups takes good care of their dogs and I was a very pleased with the process. The Puppies areas were clean and it seemed the puppies were happy! It was a great experience! Thank you!!
This was our first time walking into XO pups, immediately we were greeted by a clean store and a knowledgeable worker named Alex. We ended up leaving the store and returning 2 times within an hour, Alex was super helpful and kind to us, so much so that a “quick browse at the puppy store” turned into us adding a new member to our new family! Alex has answered every single question we had and gave us more helpful information that we didn’t even think to ask for. And the puppy package is an ABSOLUTE LIFE SAVER, as we weren’t anticipating leaving with a puppy it was an amazing option to have! We left the store with everything we needed, our puppy, and all our questions answered. 100/10 I recommend coming to xo pups for your dog needs! Ask for Alex again he was beyond helpful!
The employee Daniel handled our experience perfectly with excellent customer service despite the busy day. He explained everything very thoroughly and had a great sense of humor which made the purchase experience enjoyable
We got our first puppy from Xo pups. The staff is really helpful and explained all details with patience . The representative is friendly cheerful guy . He answered all our questions regarding puppy medical & family history, health insurance dog training and many more. Really excited with our new addition.Highly recommend this place to get a new dog.
Just got our first puppy at XO Pups!! We had such an amazing experience, and all of the employees were insanely helpful! Daniel is incredible and led us through different training strategies, care for our pup, and the best ways to love him! We could not be more thankful for everything they have done!
Jeremy was so helpful and I couldn’t have had a better experience than what XO Pups provided! He taught us so much about training the puppy and they also give you so much stuff when you buy a puppy. They are affordable as well compared to other places. They provide a warm loving environment for the puppies as well which is refreshing! You definitely won’t be disappointed with XO Pups!
We recently bought a pooshon from XO PUPS and we are so impressed by the great service we received by the staff. Vanessa was incredibly helpful and understanding as we searched for a dog that was right for us. Overall, everyone was kind and ready to answer all our questions. They also let us look at a bunch of dogs so that we could be certain about our decision. We always felt attended to, even when the store was busy. It’s clear that the staff love the dogs and care for them. 100% recommend this place if you’re looking to adopt a dog!
Working with Jeremy over at XO Pups was such a great experience! He explained everything so well and answered all of my questions. I bought my first dog today and super excited!! 10/10 recommend XO Pups and Jeremy there! Great help, great place!
We recently purchased a Maltese puppy from XO Pups and couldn’t be happier. The staff was incredibly welcoming and knowledgeable, providing us with all the information we needed for our new family member. The customer service was outstanding, making the entire process smooth and enjoyable. Our Maltese is healthy, happy, and a perfect addition to our family. XO Pups cares about their animals and customers alike. Highly recommend them for anyone looking to add a puppy to their home. Thank you, XO Pups!
We’ve had a wonderful experience at XO pets. They are welcoming, provide excellent teaching about the puppy supplies they provide with our new puppy. Strongly recommend checking them out!
We had an amazing experience! The customer service was great and the dogs seemed to be well taken care of. We are so happy to have found the right puppy for us.
My mother-in-law was very satisfied with the purchase of her new baby. Kevin and Alex made the experience very easy and enjoyable. They explained every step and were knowledgeable and professional. Top-notch service!
Thank you Andrea for helping us with our first puppy. She was very helpful and patient with us as we wanted to see multiple different puppies. She was able to answer all of my questions and sent us home with everything we needed so I wouldn’t have to worry about anything but enjoy our new family member. Thank you!
We just picked up our Shih Poo! Kevin helped us and was wonderful! He gave us plenty of information and answered all of questions. The puppy is super cute and we love him already!!!
We had a great experience at XO Pups. The customer service was great and the establishment was clean…Andrea helped us through the process. The puppies were well groomed, happy and playful. I would recommend this place if you are interested in getting a puppy!!!
XO PUPS is top notch. The boutique is very clean, staff is professional, and there is not pressure to buy. The selection of puppies is a bit overwhelming if you are “window shopping” but we came with a purpose. They gave us plenty of time to get to know the puppies personality and there is zero pressure to buy. Glad we have a new addition to the family and we recommend XO PUPS if you are looking to expand your family.
We had such a smooth experience. Andrea was very attentive and helped me with all of my questions regarding care of our new addition as well as pricing. The puppies here definitely seem well taken care of!
Just visited and found our new fur baby! I I absolutely love the quality of service we received. Vanessa explained in detail how they care for the puppies and all of home care instructions. I highly recommend XO Pups if your looking for your future fur baby!
Well we added a goldendoodle to our collection. I would recommend this store they seem like they really take care of the animals and most of all they seem like they really care. Very helpful walk us through the process told us everything we needed to know definitely would recommend
Kevin and Daniel were both amazing. They made my experience here amazing and extremely easy. They even stayed late to help me with my new pup!! 100% recommend this place!!!
Our experience getting our puppy from XO Pups was an amazing experience because of the pleasant staff and professional handing of our questions, paperwork and entire transaction there. We are so happy we have a new member of our family and thanks to Daniel and Vanessa for their expert help!!!
The experience was amazing. Vanessa provided great customer service and explained everything including background on our puppy. The store also provided us with everything we needed to take home our puppy. I highly recommend XO Pups!!
It was an amazing experience! We got great service and the workers really seemed to care about us and the puppies. They have great packages for first time puppy owners and were very helpful with any questions we had! All the puppies are energetic and happy and all seem healthy and well taken care of!
I made an appointment same day, and was greeted by Andrea, the worlds most energetic salesperson. she was amazing! She swiftly assisted me in getting a puppy. The service of this shop is top tier. The manager Daniel walked through the entire process and was very responsive to my questions.Highly recommend!
We are so excited to welcome our new family member Neomi! XO Pups VA offered excellent service and Vanessa was very knowledgeable! They have a great selection and provide you with all you need to make the transition as easy as possible. We highly recommend XO Pups VA. Thank you!
We had a very positive experience with the store staff. They were very friendly and attentive even when it was busy in the store at one point. They answered all of my questions. Only a 4 instead 5 because of the high price, but I know they are competitive with other places & Terra puppy package supplies are so awesome and helpful!!. Overall we are so grateful for their help and convenience of finding our new furry family member!
Amazing store!! My wife and I just bought our first puppy here today. The service was incredible and the store is incredibly clean and beautiful to walk into. The dogs are well taken care of and seem really happy. I would definitely recommend anyone to get their new puppies here! Thanks guys!
CCC is a nationwide certification program which establishes rigorous standards for breeders. The CCC’s audit guidelines are the first to comprehensively focus on behavior and physical health of dogs.
