Warranties & Care
Unwavering Customer Service and a World-Class Warranty
Nothing should stand in the way of building a happy home for you and your new puppy. At XO PUPS, we’re committed to making the purchase and transition period easy for both you and your new best friend. Our on-site team of trained personnel will assist you every step of the way whether you’re just browsing or are ready to open up your home to a loving furry friend.
Our goal is to build a relationship with you just as you build one with your new puppy. One way we do that is by innovating the terms of puppy sales so that you feel confident and comfortable when you make your decision. In addition to financing options, we offer pet supplies, and our industry-leading Triple Warranty backed by our partners at Solutions.pet.
We want our puppies to be as healthy and happy when they are with you as they are with us. That’s why we provide a complimentary physical exam through Potomac Valley Vet Hospital at which time you can discuss your puppy’s ongoing nutritional and medical needs. We encourage you to ask about spay and neuter programs to reduce the homeless pet population.
You fell in love the moment you saw your new furry friend. Their tail wagged and your heart melted. You already started thinking of names on the ride home. As the transition from our home to yours begins, your puppy feels the pressure to fit in just as you may be overwhelmed by adding a new member to the family.
We don’t want anything to stand in the way of your new puppy relationship. We know that incorporating a new puppy into your life can be stressful at times and, occasionally, the unforeseen occurs. That’s why we offer an industry-leading Triple Warranty to our customers. Here’s how it works.
If within 21 days of your original adoption a licensed veterinarian deems your puppy has a bacterial or viral infection, notify solutions.pet within 24 hours of the diagnosis before bringing your puppy to Potomac Valley Vet Hospital, our contracted veterinarian for treatment. All costs associated with the treatment of your puppy’s illness are covered in full by XO PUPS.
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