Guaranteed Best Prices in the DMV area!*

1. Are appointments required?

Appointments are not required to come into our store, or to play with our puppies! Feel free to come visit us and meet our staff. Our Puppy experts are here to answer all your questions. You may also send us a message on our Contact page.

2. How often do you get new puppies?

We try to have new puppies arrive here every week! It all depends on our availability and the amount of space we have available to fit their needs. We encourage customers to keep checking every week as the first place to list our new arrivals is on our Available Puppy page. 

3. Where do your puppies come from?

Where your puppy comes from is something every responsible pet owner should be aware of. Knowing your pet’s background will help you predict health and behavior, and thorough research is the best way to support ethical breeders.

We exclusively work with USDA-licensed, humane breeders and distributors who have not received a direct violation on their latest inspection report. We visit breeders on-site to verify they meet our high sanitation and humane breeding standards. Our pups also receive extensive health screens while being at our breeders, and are vaccinated and dewormed. We provide our breeders’ information with every puppy. Learn more on our Breeder Page.

4. Are the puppies for adoption?

Our puppies are for sale.

5. What breeds do you have?

We carry a variety of different breeds here, all that vary in size! We have many options to choose from. Our Puppy Experts will happily help you find the best fit for you and your family. You can check out our latest arrivals to see a current list of what puppies are currently available!

6. Which breeds are good for people with allergies?

Hypoallergenic breeds have minimum to no shedding, and are more compatible with people with allergies. Some of our popular hypoallergenic breeds are Bichon Frises, Poodles, Mini Schnauzers, Yorkies, Maltese, and more! Learn more about our many puppy breeds.

7. Have the puppies had all their vaccinations?

Yes! Our puppies are fully vaccinated while they are in our store. If they are above 12 weeks old, there will be some vaccines which will need to be given when you take them to their first vet visit, but they are covered under our warranty.

8. Will my puppy be microchipped?

Yes, all of our puppies are microchipped as well and registered with the AKC Reunite database.

9. What do I need to do to play with a puppy?

Simple! Tell one of our Puppy experts which puppy you are interested in, and they will arrange for you to play with it in one of our Puppy rooms. Always use a dog toy, and not your hand when playing with puppies. This way, you can direct their attention to a toy when they want to teethe or tug. Make sure young children are always supervised when playing with puppies.

10. Can I bring my dog with me?

We encourage our customers to bring in their dog to meet their possible new best friend! We love to see how your dog interacts with our puppies, and to see which puppy is the best fit for your whole family!

11. What are your warranties?

We offer an exclusive warranty like no other, to ensure the process is seamless with your peace of mind. It’s in our best interest that your puppy is in the best hands, with the right care. Our warranty ensures that your puppy will be taken care of so you can fully enjoy the wonderful joy of bringing home your new puppy. Read more about the XO PUPS exclusive warranty here.

12. Is XO PUPS legit?

Yes, XO PUPS is definitely legit. As a small business, our focus is on providing a one of a kind enjoyable experience for customers who are looking for well cared for puppies in the DMV area.

We source the cutest puppies and guarantee highly competitive prices in comparison to other local pet stores in our area. We pride ourselves on maintaining a facility which meets our high standards for cleanliness and safety. In addition we utilize a top of the line air ventilation system to constantly purify the air in our store.

We are committed to protecting the health of our customers, team members, and puppies. You can read more about our COVID-19 protocol which we set in place to ensure that our store remains Open for business.

We are conveniently located in Chantilly, Virginia at 14398 Chantilly Crossing Lane
Chantilly, VA 20151.

13. Is XO PUPS expensive?

XO PUPS prioritizes the quality of our puppies, which is why we are selective about the breeders we use. The price that you pay for a healthy well-bred puppy is priceless. With that said, at XO PUPS, we offer highly competitive prices.We aim to give customers the highest quality of service both during your search for a puppy and after you bring your new puppy home through our 24-7 customer care line. To top it all off, our puppies come home with a full package of supplies. Check out our Puppy Package here.

14. Does XO PUPS have financing?

Yes, we offer financing with great rates and a variety of payment options. Learn more about our Financing Options here.

15. Should I get a puppy as a gift?

Puppies make awesome additions to a family, and as long as the receiver is interested in caring for a puppy, they can definitely be given as a gift! Although we do recommend only doing this for immediate family or a very close friend, we make the process for you and your family/friend very easy.

Our package is also designed to help puppy parents and the puppy itself transition into your home! Learn more about our exclusive XO Puppy Package here. 

Watch one of our customers surprise their kids with their new furever friend.

16. Is XO PUPS a Puppy Mill?

XO PUPS is NOT a Puppy Mill, nor do we work with puppy mills. XO PUPS is against breeders and pet stores who support them. Learn more about our position on our No Puppy Mill Pledge page.

A puppy mill is a breeder or facility that may overbreed, neglect, or mistreat their animals to sell as many puppies as possible with little to no regard for the health and treatment of their animals. Because puppy mills don’t take the extra time or resources to ensure the health of their animals, they can charge much lower prices than reputable breeders.

Remember, a breeder who cares about the health of a puppy will care about who they go home with. They will NOT sell a puppy to someone without either meeting them first or doing a background check. You should keep this in mind when you consider having a puppy shipped to you.

17. Why don’t the puppies have names?

We understand that many of our customers already have the perfect name in mind, so we leave that part up to their new parents! Although sometimes we do catch ourselves giving them nicknames!