The XO PUPS Care Promise

Clear Care. Thoughtful Matches. Confident New Beginnings.

Explore how XO PUPS describes breeder standards, veterinary oversight, health records, take-home support, and the resources available as families prepare for life with a puppy.

Trusted SourcesLicensed breeders
Veterinary CareExams, records, and follow-up
Prepared For HomeMicrochip and puppy package
Ongoing GuidanceSupport after the puppy goes home

A More Informed Choice

Transparency begins before you meet a puppy

XO PUPS says its team focuses on matching families with puppies whose personality and needs fit their lifestyle. The process includes education about puppy care, access to breeder information, and guidance designed to support the transition home.

Learn more about the company’s approach on the About XO PUPS page, then explore feedback shared on the Customer Reviews page.

A family welcoming a puppy at XO PUPS

Where Puppies Come From

Breeder relationships built around stated care standards

XO PUPS states that it works with trusted licensed breeders selected for humane practices, compliance history, sanitation, veterinary care, and a commitment to puppy well-being. The company also says team members visit breeders and provide breeder information to new puppy parents.

  • Licensed and regulated breeders
  • Breeder visits by the XO PUPS team
  • Clean, caring environments
  • Health, socialization, and daily-care priorities
Review Our Breeders and the No Puppy Mill Pledge for XO PUPS’ published standards.

Health And Daily Care

A documented path from veterinary care to home

XO PUPS publishes details about veterinary supervision, medical records, nutrition, microchipping, and the follow-up available after a puppy joins a family.

1

Veterinary Oversight

XO PUPS says a veterinarian oversees puppy medical care, including physical exams, medications, vaccinations, and detailed records.

Explore Veterinarian Care →

2

Nutrition And Monitoring

The published care schedule includes twice-daily feeding, fresh water, weight and temperature checks, exercise, and individual medical attention.

Read About Nutrition Care →

3

Identification And Records

XO PUPS describes veterinarian-supported microchipping and says medical histories are provided when a puppy goes home.

Learn About Microchip ID →

Care Between Checkups

A daily routine designed around growing puppies

Veterinary care is one part of the picture. XO PUPS also describes an everyday routine that includes fresh water, twice-daily feeding, exercise, affection, hygiene, grooming, playtime, and monitoring each puppy’s weight and temperature.

Published nutrition information says feeding plans consider a puppy’s breed and individual needs. Trained care technicians support the routine, while medical histories and health observations help the team follow each puppy’s progress.

Daily EssentialsFresh water, scheduled meals, activity, rest, hygiene, and positive interaction.
Individual AttentionBreed-aware nutrition planning plus weight, temperature, and health monitoring.

Read the details on Nutrition & Daily Care and Veterinarian Care.

XO PUPS puppy posing beside a toy fire hydrant

Young puppy portrait from XO PUPS

Records That Travel Home

Health information, identification, and a clear next step

XO PUPS says families receive the puppy’s medical history and breeder information when it is time to go home. Puppies are microchipped with veterinarian support, and the published program includes a lifetime Petkey membership so owners can keep contact information and documents current.

The company also describes a complimentary physical exam with its consulting veterinarian within four business days of bringing a puppy home. That early appointment gives new puppy parents a defined opportunity to review records, ask questions, and discuss vaccinations, spaying or neutering, insurance, and future care.

Microchip SupportPermanent identification paired with access to update owner details through Petkey.
Documented HistoryVeterinary and breeder information intended to help families continue care confidently.

Explore Microchip ID, the Puppy Package, and published Warranties & Care.

What Goes Home With Your Puppy

Practical support for the first days together

The XO PUPS puppy package combines documented breeder information and veterinary care with health protection and take-home supplies intended to support a smoother transition.

Breeder InformationVeterinary RecordsMicrochipTraining Essentials

Published Puppy Package Highlights

  • Three-week limited health warranty
  • Lifetime hereditary and congenital warranty, excluding Bulldogs
  • Vaccination and deworming history
  • Complimentary office visit with the consulting veterinarian
  • Take-home supplies for sleeping, feeding, house training, and teething

See the complete Puppy Package →

Warranty terms and exclusions apply. Review the published Warranties & Care information for details.

A Calm, Purposeful Visit

Puppy well-being shapes the visiting experience

XO PUPS explains that appointments are highly recommended and walk-ins are welcome, although puppy play may depend on availability. Interaction limits, supervised visits for children, and planned rest periods are intended to reduce stress and support puppy health.

Before visiting, read the current Visiting Policies so everyone arrives prepared.

Support After Going Home

Questions do not stop at the front door

XO PUPS says post-purchase support is available through its team and Solutions.pet for questions about feeding, training, general puppy health, and adjustment to a new home.

See the Support Team page and review Warranties & Care.

Plan Responsibly

Understand financing before choosing a plan

XO PUPS lists financing options for qualified applicants through third-party providers. Families should review the provider’s terms, costs, payment schedule, and approval requirements before accepting any agreement.

Review Financing Options

Helpful Reading For Puppy Parents

Practical guidance for the journey home

Use these XO PUPS resources to learn more about communication, socialization, lifestyle fit, responsible sourcing, and early training.

CommunicationHow Puppies CommunicateLearn to consider body language, sounds, and context together.Read The Guide →
SocializationPuppy Socialization GuideExplore thoughtful ways to introduce a puppy to new experiences.Read The Guide →
Lifestyle FitBest Puppy Breeds For Condo LivingConsider breed traits and the realities of a smaller living space.Read The Guide →
Responsible SourcingThe XO PUPS No Puppy Mill PledgeRead more about the company’s stated sourcing commitment.Read The Guide →
TrainingHow To Start Training Your PuppyBuild early routines with patience, consistency, and positive reinforcement.Read The Guide →

Frequently Asked Questions

Straightforward answers for prospective puppy parents

Where do XO PUPS puppies come from?
XO PUPS states that it works with trusted licensed breeders selected for humane care practices, compliance history, sanitation, and a commitment to puppy well-being. The company says it visits breeders and provides breeder information with each puppy. Read more about the breeders.
How are puppies cared for before going home?
XO PUPS describes veterinary supervision, physical exams, medications, vaccinations, deworming, nutrition plans, hygiene, grooming, playtime, and detailed medical records. Review the veterinary care information.
What information and supplies come with a puppy?
The published Puppy Package includes breeder information, veterinary care information, health-warranty coverage, microchipping, and a take-home kit with items for sleeping, feeding, training, and cleanup. See the Puppy Package.
Does XO PUPS offer a veterinary follow-up visit?
XO PUPS says it offers a complimentary physical exam with its consulting veterinarian within four business days of bringing a puppy home. Current requirements should be confirmed directly with the store and veterinary provider. See the published veterinary details.
Are appointments required to meet puppies?
Appointments are not required, but XO PUPS recommends one when a family is interested in a specific puppy. Playtime may be limited based on availability, rest needs, and the puppy’s well-being. Review Visiting Policies.
What support is available after a puppy goes home?
XO PUPS says its team remains available for questions and that Solutions.pet provides support related to feeding, training, general puppy health, and adjustment. Visit the Support Team page.
Where can I find more common questions?
XO PUPS maintains a full FAQ page covering the puppy-selection process, appointments, health checks, paperwork, and what happens after a puppy goes home.

Meet The Team And Puppies

Continue your research with XO PUPS

Explore the company’s published care information, prepare your questions, and plan a thoughtful visit.

Posted on Google Google
Angel K. profile picture
Angel K.
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
My husband and I came in to visit to look at the puppies and options they have. They gave us a good amount of time to get to know a puppy, but we had another puppy in mind too. They did a great job with handling customers. The staff quickly wanted to know the purpose and how serious we were on buying before they gave out a second puppy, which I understand. However, we were interested but this also turned us off. The puppies were individually confined which is not great environmentally and socially for them. (My opinion, but to each their own.) Otherwise, it was not bad of an experience. I will come back. Just things to consider. We will keep them in mind for a specific breed only.
Posted on Google Google
Zahra Safavian profile picture
Zahra Safavian
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
We had a great experience at XO with our first dog so it was a no-brainer to return when we were looking to add another puppy to our family. We had an equally great experience the second time around, and happy to find another perfect match.
Posted on Google Google
Rose Fitzmorris profile picture
Rose Fitzmorris
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Rene was super informative and helpful throughout the experience! My family and I are so excited to bring home our girl ☺️
Posted on Google Google
Luis Torrealba profile picture
Luis Torrealba
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Got my German shepherd puppy from here for a reasonable price, the process was reallly simple and fast they even threw in some complimentary items for the dog as a gift would recommend xo pups!
Posted on Google Google
shahyad Shawn lotfalian profile picture
shahyad Shawn lotfalian
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Lovely place and best customer i visit this store the girl it was helpful and friendly but I forgot her name i sorry she help me to visit pomeranian puppy I will recommend this store to everyone and I'm going back to pick up pomeranian
Posted on Google Google
se jung son profile picture
se jung son
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Rene he is awesome ~
Posted on Google Google
Madison Nelson profile picture
Madison Nelson
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Drove up from Norfolk to see a puppy and we’re taking him home the same day, super friendly staff and quick process!
Verified by Trustindex
Trustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more
Help Need Help? Back to Top