Veterinary Oversight
First, XO PUPS says a veterinarian oversees puppy medical care, including physical exams, medications, vaccinations, and detailed records.
XO PUPS Care Promise: Clear Care From First Hello To Home
The XO PUPS Puppy Care Promise
Clear Care. Thoughtful Matches. Confident New Beginnings.
The XO PUPS puppy care promise covers breeder standards, veterinary oversight, health records and take home support. It also points families to helpful resources as they prepare for life with a puppy.
A More Informed Choice
The XO PUPS care promise begins before you meet a puppy
First, XO PUPS says its team focuses on matching families with puppies whose personality and needs fit their lifestyle. As part of this puppy care promise, the team also offers education, breeder information and guidance to support the transition home.
Learn more about the company’s approach on the About XO PUPS page, then explore feedback shared on the Customer Reviews page.
Where Puppies Come From
Breeder relationships built around stated care standards
XO PUPS states that it works with trusted licensed breeders selected for humane practices, compliance history, sanitation, veterinary care, and a commitment to puppy wellbeing. The company also says team members visit breeders and provide breeder information to new puppy parents.
- Licensed and regulated breeders
- Breeder visits by the XO PUPS team
- Clean, caring environments
- Health, socialization, and daily care priorities
Also review Our Breeders and the No Puppy Mill Pledge for XO PUPS’ published standards.
Health And Daily Care
A documented path from veterinary care to home
In addition, XO PUPS publishes details about veterinary supervision, medical records, nutrition, microchipping, and the follow up available after a puppy joins a family.
Nutrition And Monitoring
In addition, the published care schedule includes twice daily feeding, fresh water, weight and temperature checks, exercise, and individual medical attention.
Identification And Records
Finally, XO PUPS describes veterinarian supported microchipping and says medical histories are provided when a puppy goes home.
Care Between Checkups
A daily puppy care routine built around growing puppies
Of course, veterinary care is only one part of the puppy care promise. XO PUPS also describes an everyday routine that includes fresh water, twice daily feeding, exercise, affection, hygiene, grooming, playtime, and monitoring each puppy’s weight and temperature.
For example, published nutrition information says feeding plans consider a puppy’s breed and individual needs. Trained care technicians support the routine, while medical histories and health observations help the team follow each puppy’s progress.
Daily EssentialsFresh water, scheduled meals, activity, rest, hygiene, and positive interaction.
Individual AttentionBreed aware nutrition planning plus weight, temperature, and health monitoring.
Read the details on Nutrition & Daily Care and Veterinarian Care.
Records That Travel Home
Health information, identification, and a clear next step
Under the puppy care promise, XO PUPS says families receive the puppy’s medical history and breeder information when it is time to go home. Puppies are microchipped with veterinarian support, and the published program includes a lifetime Petkey membership so owners can keep contact information and documents current.
The company also describes a complimentary physical exam with its consulting veterinarian within four business days of bringing a puppy home. This early appointment also gives new puppy parents a defined opportunity to review records, ask questions, and discuss vaccinations, spaying or neutering, insurance, and future care. For general pet health topics, the American Veterinary Medical Association also shares helpful pet care resources for owners.
Microchip SupportPermanent identification paired with access to update owner details through Petkey.
Documented HistoryVeterinary and breeder information intended to help families continue care confidently.
What Goes Home With Your Puppy
Puppy care support for the first days together
The XO PUPS puppy package is a big part of the puppy care promise. That’s because it combines documented breeder information and veterinary care with health protection and take home supplies intended to support a smoother transition.
Breeder InformationVeterinary RecordsMicrochipTraining Essentials
Published Puppy Package Highlights
- Three week limited health warranty
- Lifetime hereditary and congenital warranty, excluding Bulldogs
- Vaccination and deworming history
- Complimentary office visit with the consulting veterinarian
- Take home supplies for sleeping, feeding, house training, and teething
See the complete Puppy Package →
Warranty terms and exclusions apply. Review the published Warranties & Care information for details.
A Calm, Purposeful Visit
Puppy wellbeing shapes the visiting experience
XO PUPS explains that appointments are highly recommended and walk ins are welcome, although puppy play may depend on availability. In addition, interaction limits, supervised visits for children, and planned rest periods are intended to reduce stress and support puppy health.
Before visiting, read the current Visiting Policies so everyone arrives prepared.
Support After Going Home
Puppy care questions do not stop at the front door
In fact, the puppy care promise continues after you leave the store. XO PUPS says support after purchase is available through its team and Solutions.pet for questions about feeding, training, general puppy health, and adjustment to a new home.
Also see the Support Team page and review Warranties & Care.
Plan Responsibly
Understand financing before choosing a plan
For qualified applicants, XO PUPS also lists financing options through third party providers. However, families should review the provider’s terms, costs, payment schedule, and approval requirements before accepting any agreement.
Helpful Reading For Puppy Parents
Practical puppy care guidance for life at home
In addition, use these XO PUPS resources to learn more about communication, socialization, lifestyle fit, responsible sourcing, and early training.
CommunicationHow Puppies CommunicateLearn to consider body language, sounds, and context together.Read The Guide →
SocializationPuppy Socialization GuideExplore thoughtful ways to introduce a puppy to new experiences.Read The Guide →
Lifestyle FitBest Puppy Breeds For Condo LivingConsider breed traits and the realities of a smaller living space.Read The Guide →
Responsible SourcingThe XO PUPS No Puppy Mill PledgeRead more about the company’s stated sourcing commitment.Read The Guide →
TrainingHow To Start Training Your PuppyBuild early routines with patience, consistency, and positive reinforcement.Read The Guide →
Frequently Asked Questions
Straightforward answers about puppy care for new families
Where do XO PUPS puppies come from?
In short, XO PUPS states that it works with trusted licensed breeders selected for humane care practices, compliance history, sanitation, and a commitment to puppy wellbeing. The company also says it visits breeders and provides breeder information with each puppy. Read more about the breeders.
How are puppies cared for before going home?
Overall, XO PUPS describes veterinary supervision, physical exams, medications, vaccinations, deworming, nutrition plans, hygiene, grooming, playtime, and detailed medical records. Review the veterinary care information.
What information and supplies come with a puppy?
Specifically, the published Puppy Package includes breeder information, veterinary care information, health warranty coverage, microchipping, and a take home kit with items for sleeping, feeding, training, and cleanup. See the Puppy Package.
Does XO PUPS offer a veterinary follow up visit?
XO PUPS says it offers a complimentary physical exam with its consulting veterinarian within four business days of bringing a puppy home. However, families should confirm current requirements directly with the store and veterinary provider. See the published veterinary details.
Are appointments required to meet puppies?
Appointments are not required, but XO PUPS recommends one when a family is interested in a specific puppy. Also, playtime may be limited based on availability, rest needs, and the puppy’s wellbeing. Review Visiting Policies.
What support is available after a puppy goes home?
XO PUPS says its team remains available for questions and that Solutions.pet provides support related to feeding, training, general puppy health, and adjustment. Visit the Support Team page.
Where can I find more common questions?
In addition, XO PUPS maintains a full FAQ page covering the puppy selection process, appointments, health checks, paperwork, and what happens after a puppy goes home.
Meet The Team And Puppies
Continue your research with XO PUPS
Explore the company’s published puppy care promise, prepare your questions, and then plan a thoughtful visit.
Come meet your new best friend.
Walk in, meet the puppies, ask us anything - our team is here to help you find the perfect match.
14398 Chantilly Crossing Lane, Chantilly, Virginia 20151 (directions, opens in a new tab)
