FAQs
Here are some of our most frequently asked questions.
At XO PUPS VA, we understand that the puppy adoption process can feel overwhelming, which is why we’ve designed a simple, supportive journey to guide you through every step. Whether you’re bringing home your first puppy or your fifth, our goal is to ensure both you and your new puppy have a seamless experience from start to finish. To make your puppy adoption process as smooth as possible, XO PUPS VA has put together this Puppy Adoption FAQs to help answer any questions you may have!
The puppy adoption process at XO PUPS VA is designed to help match you with the right puppy for your family and lifestyle. We guide you through each stage, from choosing your puppy to bringing them home, ensuring all steps are clear and easy to follow.
The puppy adoption process begins with finding the perfect puppy for you. We’ll help you consider factors like breed, temperament, and activity level to make sure your new puppy is a great fit for your home.
After completing the puppy adoption process, our team remains available to answer any questions you may have about your puppy’s care, training, and general needs as you settle in together.
Typically, the puppy adoption process takes just a few days. We want to make sure you’re fully prepared, and that all health checks and paperwork are completed, so you can confidently bring your puppy home.
Appointments are not required but if you are interested in adding a specific puppy to your family, it is best to make an appointment. Some puppies may be limited in playtime to receive adequate rest. If you have further questions, please call us at 703.378.7849 or send us a message on our Contact page.
We try to have new puppies arrive here every week! It all depends on our availability and the amount of space we have available to fit their needs. We encourage customers to keep checking every week, as the first place we list our new arrivals is on our Available Puppy page.
Where your puppy comes from is something every responsible pet owner should be aware of. Knowing your pet’s background will help you predict health and behavior, and thorough research is the best way to support ethical breeders.
We exclusively work with USDA-licensed, humane breeders and distributors who have not received a direct violation on their latest inspection report. We visit breeders on-site to verify they meet our high sanitation and humane breeding standards. Our pups also receive extensive health screens while being at our breeders, and are vaccinated and dewormed. We provide our breeders’ information with every puppy. Learn more on our Breeder Page.
Our puppies are for sale.
We carry a variety of different breeds, all of which vary in size and temperament. We have many options to choose from. Our Puppy Experts will happily help you find the best fit for you and your family. You can check out our latest arrivals to see a current list of what puppies are currently available!
Hypoallergenic breeds have minimum to no shedding, and are more compatible with people with allergies. Some of our popular hypoallergenic breeds are Bichon Frises, Poodles, Mini Schnauzers, Yorkies, Maltese, and more! Learn more about our many puppy breeds.
Simple! Tell one of our Puppy experts which puppy you are interested in, and they will arrange for you to play with it in one of our Puppy rooms. Always use a dog toy, and not your hand when playing with puppies. This way, you can direct their attention to a toy when they want to teethe or tug. Make sure young children are always supervised when playing with puppies.
We offer an exclusive warranty like no other, to ensure the process is seamless with your peace of mind. It’s in our best interest that your puppy is in the best hands, with the right care. Our warranty ensures that your puppy will be taken care of so you can fully enjoy the wonderful joy of bringing home your new puppy. Read more about the XO PUPS exclusive warranty here.
Yes, XO PUPS is definitely legit. As a small business, our focus is on providing a one of a kind enjoyable experience for customers who are looking for well cared for puppies in the DMV area.
We source the cutest puppies and guarantee highly competitive prices in comparison to other local pet stores in our area. We pride ourselves on maintaining a facility which meets our high standards for cleanliness and safety. In addition we utilize a top of the line air ventilation system to constantly purify the air in our store.
We are conveniently located in Chantilly, Virginia at 14398 Chantilly Crossing Lane, Chantilly, VA 20151.
XO PUPS prioritizes the quality of our puppies, which is why we are selective about the breeders we use. The price that you pay for a healthy well-bred puppy is priceless. With that said, at XO PUPS, we offer highly competitive prices. We aim to give customers the highest quality of service both during your search for a puppy and after you bring your new puppy home through our 24-7 customer care line. To top it all off, our puppies come home with a full package of supplies. Check out our Puppy Package here.
Puppies make awesome additions to a family, and as long as the receiver is interested in caring for a puppy, they can definitely be given as a gift! Although we do recommend only doing this for immediate family or a very close friend, we make the process for you and your family/friend very easy.
Our package is also designed to help puppy parents and the puppy itself transition into your home! Learn more about our exclusive XO Puppy Package here.
Watch one of our customers surprise their kids with their new furever friend.
XO PUPS is NOT a Puppy Mill, nor do we work with puppy mills. XO PUPS is against breeders and pet stores who support them. Learn more about our position on our No Puppy Mill Pledge page.
A puppy mill is a breeder or facility that may overbreed, neglect, or mistreat their animals to sell as many puppies as possible with little to no regard for the health and treatment of their animals. Because puppy mills don’t take the extra time or resources to ensure the health of their animals, they can charge much lower prices than reputable breeders.
Remember, a breeder who cares about the health of a puppy will care about who they go home with. They will NOT sell a puppy to someone without either meeting them first or doing a background check. You should keep this in mind when you consider having a puppy shipped to you.
We understand that many of our customers already have the perfect name in mind, so we leave that part up to their new parents! Although sometimes we do catch ourselves giving them nicknames!
No. XO PUPS does not currently carry bunnies or other small animals. Our focus is on puppies, and you can browse our latest arrivals online to see which puppies are currently available.
XO PUPS does not carry kittens or cats. We work exclusively with puppies and help families consider factors such as breed, temperament, and activity level when choosing a puppy that fits their home.
Not at this time. XO PUPS carries puppies rather than birds, with a variety of breeds that can differ in size and temperament. Our Puppy Experts can help you explore the options and find a puppy that may be a good match for your family.
XO PUPS does not currently carry reptiles or turtles. If you’re looking to bring home a puppy instead, you can visit us in Chantilly or call (703) 378-7849 with questions before your visit.
XO PUPS carries puppies. We offer a variety of puppy breeds and can help you consider differences in size, temperament, and activity level as you look for the right fit for your family and lifestyle.
Trustindex verifies that the original source of the review is Google. 
Trustindex verifies that the original source of the review is Google. 
Trustindex verifies that the original source of the review is Google. 
Trustindex verifies that the original source of the review is Google. 
Trustindex verifies that the original source of the review is Google. 
Trustindex verifies that the original source of the review is Google. 
Trustindex verifies that the original source of the review is Google. 
